Shipping policy

tokidoki shipping prices are determined by the weight of your order and your shipping address. In order to determine the cost of your shipment, please place the items in your shopping cart and advance to checkout. Your shipping costs will be calculated after you enter your ship to address. Please note that we do not combine orders. Coupon codes entered at checkout are applied to your order before your total shipping cost and any applicable taxes are calculated. Orders placed by the same customer or being shipped to the same address will be shipped separately.

We make every effort to ship your order promptly, usually within 2-5 business days after your order has been confirmed, excluding processing times. Please expect delays during holidays, product launch releases and sale events.

CLICK HERE to view our Holiday Shipping Schedule

Orders are shipped via USPS and UPS and delivery varies on your location. All orders ship from Los Angeles, California. Oversize items may take longer to ship.

To receive the free shipping promotion your order must be $100 or more after any discount codes have been added to your order.  Our free shipping on orders over $100 offer is subject to change and applies to all street address shipments in the contiguous U.S. shipped from tokidoki.it (some exclusions apply). This offer is valid via USPS only and is not valid for express shipping, rush shipping, or for shipments to Alaska and Hawaii. No shipping adjustments on previous purchases. Cannot be combined with any other offers, discounts or coupons.

At this time, we do not ship orders on weekends and holidays. We are unable to ship via UPS to PO boxes, APO, DPO and FPO addresses.

Please allow up to two weeks during holidays, product launch releases and sale events for processing. tokidoki is not responsible for weather or shipping carrier delays.

Please be aware that our offices are closed on weekends. All orders placed after 12PM on Fridays (PST) will not be processed until the following business day.

INTERNATIONAL ORDERS

We have partnered with Shopify to offer our customers an easier way to order internationally! Learn more about their Shopify Privacy Policy.

All international shipments are sent via DHL Express and usually arrive anywhere between 7-14 working days after being shipped from our warehouse - depending on your location. tokidoki is not responsible for weather or shipping carrier delays. We do not price match. 

PLEASE EXPECT DELAYS DURING HOLIDAYS, PRODUCT LAUNCH RELEASES AND SALE EVENTS.


TAXES & DUTIES

All customs, duties and fees, taxes and any other charges and fees are the responsibility of the customer. You can review and prepay your estimated taxes and duties directly at checkout. 

Customs authorities require that we state the value of your order directly on your package(s). These authorities have the right to release or deny the release of your package. We are not responsible for any delays in delivery due to this process.

RETURNS

tokidoki is not responsible for the cost of return shipping. If you decide to refuse any shipments from tokidoki, you are responsible for the original shipping costs to you, any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package to us. This amount will be subtracted from your merchandise refund.

Return requests must be postmarked within 30 days from the day you receive your package(s). Refunds will be processed in the original form of payment not including duties, taxes, and shipping charges which are non-refundable. We will only accept returns that are in their original unused condition with tags and original packaging (if any).

Please send all returns or exchanges to the following address:

tokidoki Returns
5534 W. Washington Blvd.
Los Angeles, CA 90016

Questions? Feel free to call us at (323) 643-3334

UNCLAIMED INTERNATIONAL ORDERS

If your order is shipped to an address outside of the USA and it is returned to us because you are not able to retrieve the package from custom’s, or the package is returned to us because a mail service is unable to successfully deliver your order to you, we will reship your order when the new shipping costs have been paid for. If you would not like to have your order reshipped to you, we will offer you a refund for the cost of the order.

INTERNATIONAL SHIPPING RESTRICTIONS

Due to certain licensing restraints, we currently do not ship all products available on our website to all countries. If you have a restricted item in your cart, you will receive a message during checkout to remove that item before your order can be processed.