If you have questions about a product, need help placing an order, or just want to get in touch, please contact us at the number or email below. You can also click on the support and help buttons to the right of your screen. tokidoki is committed to protecting your privacy. Please read our Privacy Policy to learn more about what information we collect and how we use it.
 
We are open Monday-Friday 9:00am-5:30pm (PST), excluding holidays. Please allow 1-3 business days for a response.

tokidoki Corporate HQ
5655 West Adams Blvd.
Los Angeles, CA 90016
Phone: (323) 801-5300
Fax: (323) 930-0999
service@tokidoki.it

 

tokidoki does not accept any unsolicited materials, including, but not limited to concepts, characters, designs, and ideas.

 

Billing

How will tokidoki bill me when I make a purchase?
 
Upon placing your order with tokidoki, you authorize the amount of your purchase plus any applicable sales tax and shipping fees to the credit card you provided during checkout. This authorization will appear on your credit card as a pending transaction. tokidoki will collect payment/charge your account only when your order is ready to be shipped out.
 
The tokidoki charge will be listed on your credit card bill as: tokidoki
 
We accept most major credit cards and Paypal as acceptable forms of payment. Please do not send checks or money orders, as they will not be accepted.

All prices listed on our website are in US dollars.

When placing your order, please make sure that you enter in the billing and shipping address as it appears on your credit card statement. Processing delays may occur if this information is not correctly entered. Please note that we do not price match. Thank you for understanding.

Shipping

tokidoki shipping prices are determined by the weight of your order and your shipping address. In order to determine the cost of your shipment, please place the items in your shopping cart and advance to checkout. Your shipping costs will be calculated after you enter your ship to address. Please note that we do not combine orders. Orders placed by the same customer or being shipped to the same address will be shipped separately.

We make every effort to ship your order promptly, usually within 1-4 business days after your order has been confirmed and authorized, excluding processing times. Please expect delays during holidays

Orders are shipped via USPS and UPS and delivery varies on your location. All orders ship from Los Angeles, California. Oversize items may take longer to ship.

Our free shipping on orders over $75 offer is subject to change and applies to all street address shipments in the contiguous U.S. shipped from tokidoki.it. This offer is valid via USPS only and is not valid for express shipping, rush shipping, or for shipments to Alaska and Hawaii. No shipping adjustments on previous purchases.

At this time, we do not ship orders on weekends and holidays. We are unable to ship via UPS to PO boxes, APO, DPO and FPO addresses.

Please allow up to two weeks during holidays and sales for processing.

Please be aware that our offices are closed on weekends. Orders placed on Friday evenings (PST), Saturdays and Sundays will not be processed until the following business day.

Returns and Exchanges

Customer satisfaction is our goal at tokidoki. In the event that any full priced tokidoki item does not meet your expectations, please return it in its original unused condition with tags and original packaging (if any) for a refund or for a prompt exchange.

All return, credit, and exchange requests should be made within 30 days of receipt of the order. We will not process any requests that fall beyond those 30 days. Any items that do not meet these guidelines will be returned to you.

If a damaged or defective item is shipped to you, please notify us within 10 days from the day you receive your package.

HOW TO RETURN

 All returned items should be accompanied by a properly completed return form, which helps us process your return quickly! A link to our return form can be found here:

Download our Return Form

Please send all returns or exchanges to the following address:

tokidoki Returns
5655 West Adams Blvd.
Los Angeles, CA 90016

Questions? Feel free to call us at (323) 801-5300

Please allow 2-3 weeks from the date we receive your return for your return request to be processed. Delays may occur during holidays and sales. We thank you for your patience!

REFUNDS

Returns will be credited to the original form of payment on full-priced items only. We will not process incomplete returns, so please make sure that the item that you are returning is complete. If it is not complete, your refund will not be processed and your item(s) will be returned to you. Sale items are final sale and cannot be returned. All Body Swim Suits are final sale only. No returns will be accepted.

Please allow 2-3 weeks from the date we receive your return for your account to be credited. It may take 3-5 business days for the credit to appear on your statement.

EXCHANGES

Not happy with your order? We're happy to exchange your full-priced item(s) for something else. We will honor one exchange request per order. Please download and fill out our return form, mark the item(s) that you would like in exchange for the item(s) being returned. In rare instances, stock may not be available to fulfill your exchange request. In the event that a no-stock situation occurs, we will refund you the purchase price to your original form of payment. Please keep in mind, your purchase price will be the amount we apply to any exchange.

Please ensure that the item you are sending us for exchange is complete. If it is not complete, it will be returned back to you and your exchange request will not be processed.

Any package postmarked after 30 days will be returned to you.

REFUNDS/EXCHANGES - JEWELRY

Please Note: Jewelry must be in it's original unused condition (i.e. no scratches, etc) and the original packaging and size tag (if any) must be included with any return/exchange request. Earrings are final sale and not eligible for return. 

BLIND BOXES/BLIND BAGS

Our blind boxed/blind bag items are "blind," meaning, you don't get to choose what assortment of figure(s) you'll receive. You won't know which one you're getting until it arrives. Think of it as a sweet surprise! Please understand that due to the production process, variations may occur from figure to figure. As these are blind boxed items, duplicates may also occur. Ordering multiple blind boxes does not guarantee that you will receive every character.

Due to the nature of blind boxes/blind bags, there are no returns, refunds or exchanges on any of our blind boxed/blind bag items. No exceptions. All sales are final.

INCORRECT OR DAMAGED ITEMS

If the wrong item is shipped out to you due to a mistake on our part, your returned or exchanged item(s) will be shipped at no cost. If a damaged item is shipped to you, please notify us within 10 days from the day you receive your package by replying to your confirmation email.

Notifications received after the 10 days will not be honored.

International Orders

International shipments are shipped via UNITED STATES POSTAL SERVICE and usually arrive anywhere between 7-14 working days after being shipped from our warehouse - depending on your location. tokidoki is not responsible for weather or shipping carrier delays. All prices listed on our website are in US dollars. We do not price match.

Please expect delays during holidays and sales.

TAXES & DUTIES

Shipping charges do not include taxes or duties. All customs, duties and fees, taxes and any other charges and fees are the responsibility of the customer. We do not collect VAT, duties and/or taxes and cannot predict what those charges will be. Please contact your local customs office to request the details of these charges, if any.

Customs authorities require that we state the value of your order directly on your package(s). These authorities have the right to release or deny the release of your package. We are not responsible for any delays in delivery due to this process.

RETURNS

tokidoki is not responsible for the cost of return shipping. If you decide to refuse any shipments from tokidoki, you are responsible for the original shipping costs to you, any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package to us. This amount will be subtracted from your merchandise refund.

Return requests must be postmarked within 30 days from the day you receive your package(s). Refunds will be processed in the original form of payment not including duties, taxes, and shipping charges which are non-refundable. We will only accept returns that are in their original unused condition with tags and original packaging (if any).

Please send all returns or exchanges to the following address:

tokidoki Returns
5655 West Adams Blvd.
Los Angeles, CA 90016

Questions? Feel free to call us at (323) 801-5300

UNCLAIMED INTERNATIONAL ORDERS

If your order is shipped to an address outside of the USA and it is returned to us because you are not able to retrieve the package from custom’s, or the package is returned to us because a mail service is unable to successfully deliver your order to you, we will reship your order when the new shipping costs have been paid for. If you would not like to have your order reshipped to you, we will offer you a refund for the cost of the order.

INTERNATIONAL SHIPPING RESTRICTIONS

Due to certain licensing restraints, we currently do not ship all products available on our website to all countries. If you have a restricted item in your cart, you will receive a message during checkout to remove that item before your order can be processed.

Sales Tax

Sales tax will be determined by the ship-to address of the order and will automatically be added at check out. We are required by law to apply sales tax to orders in CALIFORNIA.

How to measure
Bust
Measure under your arms at the fullest part of your chest.
Chest
Lift your arms and measure around the highest part of your chest and shoulder blades
Natural Waist
Measure around the narrowest part of your waistline, directly under your bust.
Hips
With feet slightly apart, measure around the fullest part of your hips.

All measurements are listed in inches unless otherwise noted

Please note that these are general size guidelines and some styles may fit differently than others