tokidoki

tokidoki shipping prices are determined by the weight of your order and your shipping address. In order to determine the cost of your shipment, please place the items in your basket and advance to checkout. Your shipping costs will be calculated after you enter your ship to address.

We make every effort to ship your order promptly, usually within 24 hrs after your order has been confirmed and authorized. Orders received by 1:00 PM PST are typically processed and shipped the same day, unless they are held due to a credit card fraud screening. Orders received after 1:00 PM PST are typically processed and shipped the next business day.

Orders are shipped via UPS and delivery varies on your location. All orders ship from Los Angeles, California and oversize items may take longer to ship.

At this time we don't ship orders on weekends and holidays and we are currently unable to ship to PO, APO, or FPO Boxes.

Customer satisfaction is our goal at tokidoki. In the event that any tokidoki item does not meet your expectations, please return it for credit to your credit card or a prompt exchange. All return, credit and exchange requests should be made within 30 days of receipt of the order.

All tokidoki purchases include information and instructions for exchanging, replacing or crediting an item. Each tokidoki shipment has a pre-addressed return label and return /exchange form, for your return convenience. All returned items should be accompanied by a properly completed return form, which helps us process your return quickly!

All returns will be credited with the original form of payment (i.e., on the same credit card). Please allow 2-3 weeks from the shipping date for your account to be credited and 1-2 billing cycles for the credit to appear on your statement.

Please fill out the enclosed return/exchange form and mark the item that you would like in exchange for the item being returned. In rare instances, stock may not be available to enable your exchange request. In the event that a no-stock situation occurs, we will refund you the purchase price to your original form of payment. Please keep in mind, your purchase price will be the amount we apply to any exchange. Sale items are eligible for exchange only.

If a wrong item shipped to you is due to a mistake on our part, your returned or exchanged items will be shipped at no cost. If a damaged item is shipped to you, please notify us within 10 days from the day you receive your package.

International shipments are shipped VIA UNITED STATES POSTAL SERVICE and usually arrive anywhere between 5 and 12 working days after being shipped from our warehouse - depending on your location.

PLEASE NOTE: Shipping charges do not include taxes or duties. Contact your local customs office to request the details of these charges, if any. If you decide to refuse any shipments from tokidoki, you are responsible for the original shipping costs to you, any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package to us. This amount will be subtracted from your merchandise refund.